Services

Staying in touch with your customers impacts your bottom line – you want to make sure you respond to your caller’s inquiries in a timely manner while taking care of business.  Southwest Call Center can help you do this by providing trained professional agents to answer and handle your calls according to your needs.

Whatever your requirements are, we can design a complete call handling script that achieves your customer service goal.

Southwest Call Center can help your business be more successful.

  • Lower employee costs. You save significant dollars when you use Southwest Call Center as your primary answering point.  Salary and benefits for an on-site receptionist averages around $30,000 per year.  When you hire us as your Virtual Receptionist, your cost is based upon actual time working your account – answering, screening and dispatching calls.  So non-productive time is absorbed by us not you.
  • Reduced operational costs. Overhead expenses associated to administrative personnel are reduced when you use Southwest Call Center for your answering service needs.  It includes freeing up office space for other functions and lower office equipment costs because you don’t have to buy or lease it.
  • Improved Employee Productivity. Managers, supervisors and senior employees spend less time managing people and more time providing the service your customers pay for and expect from your company.
  • Alarm Monitoring Services
  • Alert Notification Service
  • Appointment Confirmation Service
  • Event Registrations
  • Job Hotline
  • Medical Answering Service
  • Meeting On-Demand Conferencing Service
  • Property Management Services
  • Tech Support/Customer Service Hotline
  • Virtual Receptionist/Telephone Answering Service
  • Voice Broadcast Service
  • Other Services:
    • Voice Mail Service
    • Wake Up/Reminder Service

Stay in touch with your customers no matter where you are.