When a customer emails your business for sales or customer service questions, your response needs to be fast and reliable. Customers who e-mail questions and experience long waits and stock replies to questions are more likely to pick up the telephone to contact you. Email response service helps your business keep inbound telephone calls to a minimum by offering immediate and knowledgeable responses to customers email requests. If your customer service department is not equipped to manage customer service requests via email, you will experience backlogs in service requests and inevitably unhappy customers.
With our email response services conducted in our call center, we are able to optimize your incoming email service request stream by providing rapid response to messages in the form of scripted answers and a help desk answer bank. No automated system can do what a live person can do as far as answering questions and fulfilling requests. We are able to attach documents customers request, answer typical questions, and transfer any complicated requests to a member of your own support staff to answer and reply.