When a patient calls your office after hours, you need to know that their call will be answered professionally and with sensitivity to the health problem they are calling about.  Our agents answer medical calls of all types – home health care, hospice care, personal care services, primary care and specialty physicians, as well as medical equipment company calls.

Regardless of the nature of the call, our Southwest Call Center agent is sensitive to the nature of the call and will respond in a compassionate manner. Our staff has been trained on HIPAA privacy rules and is committed to treating each call confidentially.  We will screen the calls and deliver through the ones that require immediate attention without divulging any staff contact information.  We’ll also make sure that your patients have been contacted within the appropriate time frame with Patient Confirmation services.

You can depend on Southwest Call Center to handle your calls confidentially and empathetically at all times.