Celia Vincent Broussard

Celia Vincent Broussard has been the President of Southwest Call Center, Inc. since 2005.  The inbound call center provides customized telephone answering services to medical and commercial businesses throughout the continental United States.  Her responsibilities include directing the strategic growth of the company, identifying and developing new market opportunities and creating customized solutions for individual businesses.

She has 27 years of management and marketing experience in the communications industry.  She began her career in 1983 at Century Telephone in Alexandria, Louisiana.  In 1992, she assumed the role of Marketing Coordinator for the Southern Region and was responsible for developing and implementing Sales Tracking processes and Sales Incentive programs.  Then in 1997, she became the Sales Development Manager of the Southern Region – a seven state region – headquartered in Shreveport, Louisiana.  In this position, she was responsible for increasing revenues for directory advertising, business services and served on several Acquisition Transition Teams within Century Telephone.

In 2000, Celia returned to Lake Charles to take a position with Xspedius Corporation as Product Manager of Voice Services.  In this role, she was responsible for developing voice-based products for the business market in Xspedius’ local serving areas throughout the Eastern and Southern United States.

Actively involved in the community, Celia serves on the board of the SWLA Alliance Foundation and was the recipient of the 2011 Women’s Business Network Leadership Award.  She also serves on the board of Profit & Loss Organization and the board of United Way.  She is a member of First Pentecostal Church of Lake Charles.  She is married to Kevin Broussard of Lake Charles, LA.

A native of Lake Charles, Celia is a graduate of LaGrange High School and holds a Bachelor of Science Degree in Business Administration from Louisiana State University of Baton Rouge.